Following a doctor’s appointment, Ken and I decided to have lunch at a Local Diner. This is an old favorite of mine and a place that Ken has never been.
We arrived and were seated in a very short time. We were given two regular menus and a specials menu. At the very top of the “specials” menu was an apple and grilled chicken salad that appealed to both of us. We were discussing sharing that and one additional menu, we selected a club sandwich to supplement the salad and when the waitress brought our beverages, we were ready to order.
Now the fun begins… We ask for the apple and grilled chicken salad and are informed that they are out of apples…really. It is 1:00pm on Monday and this is the featured item on their “specials” menu. She offers to substitute strawberries for the apples and we decline. Eventually we select a wrap and the club sandwich, but I can’t let this go. I am stewing over the “special” not being available at lunchtime on Monday…then, I look out of the window and what do I see across the street? A chain supermarket! Really…they could have walked across the street and bought a bag of apples or two and not made me feel that I no longer knew this place. What is wrong with the concept of keeping the customer satisfied? Especially in this era when restaurants are struggling for survival. This place has been in business for decades, they have grown and remodeled. Now, when every restaurant is struggling to keep their doors open, is not the time to skimp on customer service. Eventually, I let it go. We relax, actually, I relax, Ken has been fine all along. He suggests I order a hot beverage, since I had had water. I order coffee and he suggests, that I select a dessert for us to share. (Does he know how to win me over or what?) I find a slice of Godiva topped cheesecake which turns out to be light as a feather cheesecake topped by scrumptious chocolate and delectable strawberry. All’s well that ends well, but you know…the apples on the specials menu…